Refund Policy
How refunds work for SchematicForge loop packs: a one-off purchase with a no-questions 14-day window for unused packs.
Last updated: 2026-09-14
Packs are one-off purchases
Packs are bought per project size — they are not subscriptions. A pack is expensable on a corporate card with no recurring commitment. Regenerations and Rev B/C inside the purchased loop band are free. If the project grows past that band, you pay the difference to the next band, not a second full pack price.
14-day refund window
If you have not consumed your pack — no drawings generated or downloaded beyond the free tier — we refund the full amount on request within 14 days of purchase. To request a refund, use the Request refund button on the Team page's Billing card, or email schematicforge@gmail.com with the account email and invoice number. Refunds are processed by Paddle, our merchant of record, and may be subject to Paddle's review before they are issued; a refund request is not final until it is approved.
Used packs
Once a pack has been used to generate or download drawings, refunds are at our discretion. If a defect prevented you from using the pack at all, contact us and we will make it right — typically a replacement pack or a refund.
Invoices and receipts
Paddle issues the tax invoice for every online purchase and emails it to you; a payment receipt is also available in the app. Enterprise engagements can be arranged directly (invoice and bank transfer) outside the online checkout, and follow the same refund policy.